​

Effective Date: April 28, 2025

Last Updated: August 4, 2026

 

OnSet Brands LLC (“Company”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase the Walkie Caddie, or interact with our services.

This policy complies with applicable federal laws, the Texas Data Privacy and Security Act (TDPSA), the California Consumer Privacy Act (CCPA/CPRA), and international privacy regulations including the General Data Protection Regulation (GDPR). OnSet Brands LLC operates and manages the Walkie Caddie website and product ecosystem.

 

 

1. Information We Collect

We collect several types of personal information to provide our services and process orders:

• Personal Identifiers: Name, shipping address, billing address, email address, and mobile phone number.

• Payment Information: Processed securely through encrypted third-party payment gateways (such as Wix Payments, PayPal, or integrated credit card processors). We do not store full credit card details on our servers.

• Account Information: If you create a user account on our site, we collect your username, encrypted password, and order history.

• Device & Usage Information: IP address, browser type, device identifiers, pages visited, and interactions on our website collected automatically via cookies and Wix analytics tools.

• Dealer & Wholesale Data: For authorized dealers, rental houses, and wholesale partners, we collect tax IDs, business names, reseller certificates, and transaction history.

 

​

2. How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your orders (including "Kit of Parts" bundles and accessories).

• Provide customer support and address shipping issues (e.g., verifying missing apartment, suite, unit, or trailer numbers).

• Send order status, live tracking notifications, and transactional SMS alerts via our business line.

• Manage wholesale accounts, dealer inquiries, and bulk production orders.

• Improve storefront performance, optimize accessibility, and protect site security.

• Comply with legal obligations and enforce our Terms and Conditions.

 

​

3. How We Share Your Information & SMS Privacy Rules

We do not sell your personal information. We share data only with trusted service providers necessary to operate our business:

• Service Providers & Fulfillment Partners: Wix.com (web hosting and store platform), Shippo and shipping carriers (USPS, FedEx, UPS), third-party payment processors, and direct transactional messaging platforms.

• SMS & Mobile Communications Policy (Index & A2P 10DLC Compliant): When you provide your phone number at checkout or opt-in to SMS notifications, we use your mobile number strictly for transactional order support and operational clarifications (e.g., confirming missing apartment, suite, unit, or trailer numbers, resolving address exceptions, and delivering real-time shipment tracking).

• Strict Mobile Data Protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent are strictly excluded from all third-party sharing programs.

• Legal Authorities: If required by law, court order, or to protect the legal rights, safety, and property of OnSet Brands LLC.

• Business Transfers: In the event of a merger, acquisition, or sale of company assets.

 

 

4. Cookies, Analytics & Tracking

We use cookies, web beacons, and Wix analytics tools to enhance your browsing experience, remember cart items, and analyze site traffic. You can control or disable cookies through your browser settings, though some storefront features may be affected.

 

 

5. Your Rights & Consumer Choices

Depending on your jurisdiction (including Texas under TDPSA, California under CCPA/CPRA, and the EU/UK under GDPR), you have the right to:

• Access: Request a copy of the personal information we hold about you.

• Correction: Request that we update or correct inaccurate data.

• Deletion: Request that we delete your personal data (subject to legal and tax retention requirements).

• Opt-Out: Opt out of marketing communications or targeted advertising at any time.

To exercise any of these rights, contact us at privacy@onsetbrands.com.

 

 

6. International Data Transfers

If you access our site from outside the United States, please note that your information will be transferred to, stored, and processed in the U.S. where our servers and HQ operate, as well as on secure infrastructure provided by Wix.com. We apply appropriate legal safeguards for all cross-border data transfers.

 

 

7. Data Security

We implement commercial-grade technical and organizational security measures—including SSL encryption and secure Wix infrastructure—to safeguard your data against loss, unauthorized access, or misuse.

 

 

8. Children’s and Minors’ Privacy

Our website and storefront are designed exclusively for adult professionals and working production crews. We do not knowingly solicit, collect, or process personal information from children under the age of 13 in compliance with COPPA. Furthermore, we do not sell or share the personal data of consumers under 18 years of age. If we learn that we have collected personal data from a minor without verified parental consent, we will delete that information immediately from our servers.

 

 

9. Changes to This Policy

We may update this Privacy Policy periodically as our product ecosystem expands. Updates will be posted here with a revised "Last Updated" date. Continued use of our site constitutes acceptance of the updated terms.

 

 

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

• Email: privacy@onsetbrands.com

• Phone: 817-406-5465

• Mailing Address: OnSet Brands LLC, 2043 Empire Central Dr, Dallas, TX 75235